Refund policy

Return & Refund Policy

Returns

We have a 5-day return window, which means you have 5 days from the date of delivery to request a return, exchange, or store credit.

To be eligible, the item must:

  • Be unused, unworn, and unwashed.
  • Be in its original condition with all tags attached.
  • Be returned with the original packaging.
  • Be accompanied by proof of purchase.

For damage-related claims, an unboxing video and clear photos of the product and packaging may be required.

To start a return or exchange, contact us at:

Email: monestoneco@gmail.com

Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If you receive:

  • A damaged product
  • A defective product
  • The wrong item

please contact us within 5 days of delivery with:

  • An unboxing video
  • Clear photos of the product
  • Photos of the original packaging

After verification, you may choose either:

  • A full refund to your original payment method, or
  • Store credit equal to the purchase value, or
  • A replacement product, subject to availability.

Size & Fit Issues

If the product does not fit as expected, you may request a size exchange or store credit within 5 days of delivery.

Conditions:

  • The product must be unused, unworn, unwashed, and in its original condition.
  • Original tags and packaging must be intact.
  • The customer may be required to ship the product back before the request is processed.

Once the returned product passes inspection:

  • If the requested size is available, we will send a replacement.
  • If the requested size is unavailable, store credit equal to the purchase value will be issued.

Refunds are not provided for size or fit-related issues.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Worn, washed, or used products
  • Products without original tags or packaging
  • Sale or discounted items
  • Gift cards

Color Variations

Actual product colors may vary slightly due to screen settings, lighting, and printing processes. Such minor variations are normal and are not considered manufacturing defects.

Refunds

Refunds are provided only for verified damaged, defective, or incorrectly delivered products after inspection and approval.

If a refund is approved, it will be processed to your original payment method within 5–10 business days. Processing time may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: monestoneco@gmail.com